Returns & Refunds Policy

At Peshot, we strive to ensure that every purchase meets your expectations. If for any reason you are not satisfied with your order, we offer a flexible Returns & Refunds Policy to provide you with peace of mind. Please review the following terms:

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Items must be returned within 15 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
  • Only regular-priced items are eligible for return; sale or clearance items are non-returnable.

2. Non-Returnable Items

For hygiene and quality reasons, certain items cannot be returned, including:

  • Custom-made or personalized orders
  • Items marked as “Final Sale” or “Non-Returnable” on the product page
  • Accessories and undergarments

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team via email at info@peshot.com or by phone at +91 7599999466 to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return is approved, you will receive further instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days. Please note that the refund processing time may vary depending on your bank or payment provider.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item. This ensures faster processing and availability.

6. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact our customer support team within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, including return shipping, upon verification of the issue.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or credit card provider, as it may take some time for the refund to be officially posted. If you have completed these steps and still have not received your refund, please contact us at info@peshot.com.

8. Policy Changes

Peshot reserves the right to modify this Returns & Refunds Policy at any time. Any changes will be updated on this page, and we recommend reviewing our policy periodically to stay informed.

If you have any questions or need assistance with a return, please do not hesitate to reach out. Your satisfaction is important to us, and we are here to help ensure a smooth and transparent return experience.